Remote Travel Concierge & Support Specialist

Alegria Travel Services; Orlando (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers through every stage of their journey, from planning to safe return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, updating bookings, and resolving issues with professionalism.

The role emphasizes strong communication, empathy, and a proactive mindset, with remote flexibility, industry discounts, ongoing training, and a supportive travel

Qualifications

• Strong written and verbal communication.
• Experience in customer service, travel or hospitality preferred.
• Detail-oriented with good organizational habits.
• Able to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and travel requests; provide destination information and agency processes.
• Follow up with clients to confirm travel plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers through every stage of their journey, from planning to safe return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, updating bookings, and resolving issues with professionalism.

The role emphasizes strong communication, empathy, and a proactive mindset, with remote flexibility, industry discounts, ongoing training, and a supportive travel