Remote Travel Concierge: Customer Support Specialist

Alegria Travel Services; Kentucky; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Travel discounts

Professional training

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning, booking, and post-trip support, delivering seamless, high-quality service with professionalism.

You will respond to inquiries, assist with bookings and changes, provide travel information, and ensure client satisfaction through empathetic, proactive support. This role offers remote flexibility and growth opportunities within a dedicated team.

Qualifications

• Experience in customer service, ideally within tourism or hospitality.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Tech-savvy with ability to learn new booking systems quickly.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, and cancellations.
• Provide destination information and agency processes.
• Follow up to confirm travel plans and gather feedback.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech literacy

Tools

Booking systems

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning, booking, and post-trip support, delivering seamless, high-quality service with professionalism.

You will respond to inquiries, assist with bookings and changes, provide travel information, and ensure client satisfaction through empathetic, proactive support. This role offers remote flexibility and growth opportunities within a dedicated team.