Remote Travel Concierge & Support Specialist

Alegria Travel Services; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Training and development

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip follow-up. You will handle inquiries, assist with changes, cancellations, and ensure accurate information on destinations, docs, and processes.

The role emphasizes empathetic communication, attention to detail, and the ability to learn new booking tools quickly, all while supporting a nationwide client base from a remote setting.

Qualifications

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Tech-savvy

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip follow-up. You will handle inquiries, assist with changes, cancellations, and ensure accurate information on destinations, docs, and processes.

The role emphasizes empathetic communication, attention to detail, and the ability to learn new booking tools quickly, all while supporting a nationwide client base from a remote setting.