Remote Travel Concierge & Customer Support Specialist

Alegria Travel Services; Las Vegas (NV); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through every step of their travel journey from a remote location. You will help plan trips, answer questions, and ensure a seamless experience from start to return.

You will handle inquiries, assist with changes, cancellations, and special requests, and provide up-to-date information about destinations, documents, and agency processes. Empathy and professionalism are essential.

Qualifications

• Experience in customer service, preferably within travel or hospitality.
• Excellent written and verbal communication.
• High attention to detail and strong organizational skills.
• Tech-savvy and able to learn new booking systems quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests; provide accurate information on destinations and processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service background

Detail oriented

Tech-savvy

Travel industry knowledge

Tools

Booking tools

Job description

TravelWithSan is seeking a Customer Service Representative to guide clients through every step of their travel journey from a remote location. You will help plan trips, answer questions, and ensure a seamless experience from start to return.

You will handle inquiries, assist with changes, cancellations, and special requests, and provide up-to-date information about destinations, documents, and agency processes. Empathy and professionalism are essential.