Remote Travel Concierge & Support Specialist

Travelwithsan; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive perks and discounts

Professional growth

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through every travel stage, from planning to post-trip follow-up. You will handle inquiries, assist with bookings and changes, and deliver high-quality, empathetic service to travelers nationwide.

This role offers remote flexibility, industry discounts, and ongoing training to support professional growth within a passionate travel community.

Qualifications

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Tourism/hospitality experience

Detail-oriented

Tech-savviness

Job description

TravelWithSan is seeking a Customer Service Representative to guide clients through every travel stage, from planning to post-trip follow-up. You will handle inquiries, assist with bookings and changes, and deliver high-quality, empathetic service to travelers nationwide.

This role offers remote flexibility, industry discounts, and ongoing training to support professional growth within a passionate travel community.