Remote Travel Concierge & Customer Support Specialist

Alegria Travel Services; Tampa (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey from planning to return. You will assist with travel arrangements, provide updates, and resolve challenges with professionalism and care.

Join a team that delivers personalized, high-quality service across the country, with remote flexibility, growth opportunities, and exclusive travel discounts.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally within tourism or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset and ability to learn new systems quickly.
• Familiarity with booking tools and travel platforms.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Attention to detail

Proactive mindset

Tech proficiency

Booking tools

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey from planning to return. You will assist with travel arrangements, provide updates, and resolve challenges with professionalism and care.

Join a team that delivers personalized, high-quality service across the country, with remote flexibility, growth opportunities, and exclusive travel discounts.