Remote Travel Concierge & Support Specialist

Alegria Travel Services; Jacksonville (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey, from planning to return home. You will provide a seamless, stress-free experience by assisting with travel arrangements and resolving issues with professionalism.

Join a team that values personalized service, ongoing training, and a culture built on helping travelers create memorable experiences.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Excellent written and verbal communication.
• Ability to work remotely and manage multiple channels.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests using up-to-date information.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service

Remote work

Tech aptitude

Tools

CRM software

Booking systems

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey, from planning to return home. You will provide a seamless, stress-free experience by assisting with travel arrangements and resolving issues with professionalism.

Join a team that values personalized service, ongoing training, and a culture built on helping travelers create memorable experiences.