Remote Travel Concierge & Customer Support

Alegria Travel Services; Indianapolis (IN); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth and training

Team-oriented community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from planning trips to returning home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Join a team delivering personalized, high-quality service to travelers across the country. You will respond to inquiries, support bookings, and gather feedback to improve experiences while enjoying remote

Qualifications

• Excellent communication, both written and verbal.
• Customer service background in tourism or hospitality.
• High attention to detail with a proactive mindset.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging).
• Support clients with booking modifications, cancellations, and special travel requests.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Hospitality background

Attention to detail

Proactive mindset

Tech-savvy

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from planning trips to returning home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Join a team delivering personalized, high-quality service to travelers across the country. You will respond to inquiries, support bookings, and gather feedback to improve experiences while enjoying remote