Remote Travel Concierge & Support Specialist

Alegria Travel Services; Baltimore (MD); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Ongoing training

Community of travel enthusiasts

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip support. You will assist with bookings, answer questions, manage updates, and resolve issues with professionalism and care.

Join a team that values personalized service, offers remote flexibility, industry discounts, and ongoing training to help you grow with the travel industry.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in tourism/hospitality.
• Strong attention to detail and organizational habits.
• Tech-savvy and quick to learn new booking systems.
• Enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) timely and professionally.
• Support bookings: modifications, cancellations, and special requests with accurate info.
• Follow up to confirm plans and gather feedback after trips.
• Address concerns with empathy to ensure client satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through travel planning and post-trip support. You will assist with bookings, answer questions, manage updates, and resolve issues with professionalism and care.

Join a team that values personalized service, offers remote flexibility, industry discounts, and ongoing training to help you grow with the travel industry.