Remote Travel Concierge & Support Specialist

Alegria Travel Services; El Paso (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training & support

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers from planning to return, ensuring smooth, stress-free experiences.

You will handle inquiries across email, phone, and live messaging, assist with bookings and changes, and provide accurate travel information with a customer-focused approach. The role offers remote work flexibility and growth opportunities within a supportive team.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Excellent written and verbal communication skills.
• Strong organizational skills and proactive mindset.

Responsibilities

• Respond to client inquiries via email, phone, and messaging in a timely, professional manner.
• Assist with travel bookings, modifications, cancellations, and special requests.
• Provide destination information and explain agency processes clearly.
• Follow up with clients to confirm plans and collect feedback after trips.

Skills

Communication skills

Hospitality experience

Attention to detail

Tech-savvy

Multichannel support

Tools

Booking tools

CRM

Ticketing systems

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers from planning to return, ensuring smooth, stress-free experiences.

You will handle inquiries across email, phone, and live messaging, assist with bookings and changes, and provide accurate travel information with a customer-focused approach. The role offers remote work flexibility and growth opportunities within a supportive team.