Remote Travel Concierge & Support Specialist

Alegria Travel Services; Philadelphia (Philadelphia County); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Training & growth

Community of travelers

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from trip planning to return home. You will answer questions, manage updates, and resolve challenges with professionalism and care to ensure a seamless travel experience.

The ideal candidate has strong written and verbal communication, experience in customer service (preferably travel or hospitality), keen attention to detail, and comfort with booking tools.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, preferably in tourism or hospitality.
• Strong attention to detail and organizational habits.
• Proactive mindset and ability to handle multiple tasks.
• Tech-savvy and quick to learn new booking systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, and cancellations; provide destination and process information.
• Follow up to confirm travel plans and gather post-trip feedback.
• Address client concerns with empathy and efficiency to maintain satisfaction.

Skills

Communication skills

Customer service experience

Travel/hospitality background

Attention to detail

Organizational skills

Proactive mindset

Tech-savvy

Willingness to learn

Passion for travel

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from trip planning to return home. You will answer questions, manage updates, and resolve challenges with professionalism and care to ensure a seamless travel experience.

The ideal candidate has strong written and verbal communication, experience in customer service (preferably travel or hospitality), keen attention to detail, and comfort with booking tools.