Remote Travel Concierge & Service Coordinator

Next Stop Travel; Cape Coral (FL); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote work

Performance-based pay

Training & support

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients in a remote setting. You will handle inquiries, propose service options, and coordinate detailed plans with external providers.

The role emphasizes independence, organization, and clear communication, with ongoing onboarding and training provided to ensure smooth operations and accurate records across internal systems.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Remote work

Attention to detail

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients in a remote setting. You will handle inquiries, propose service options, and coordinate detailed plans with external providers.

The role emphasizes independence, organization, and clear communication, with ongoing onboarding and training provided to ensure smooth operations and accurate records across internal systems.