Remote Travel Concierge & Service Coordinator

Next Stop Travel; New York (NY); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training program

Onboarding support

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

You will serve as a main contact for client inquiries, identify needs, and coordinate detailed service plans with external providers. Strong organization and clear communication are essential for success in this remote role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Prioritization

Remote work

Tools

CRM software

Web-based tools

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

You will serve as a main contact for client inquiries, identify needs, and coordinate detailed service plans with external providers. Strong organization and clear communication are essential for success in this remote role.