Remote Travel Concierge & Client Coordination Specialist

Next Stop Travel; Joliet (IL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly

Training provided

Performance-based pay

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication and timely follow-up. Training and ongoing support will be provided to successful candidates.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Tools

CRM software

Email platforms

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication and timely follow-up. Training and ongoing support will be provided to successful candidates.