Remote Travel Concierge & Service Coordinator

Next Stop Travel; Hartford (CT); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Training program

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. As a Customer Service Representative, you will handle client inquiries via email, phone, and online platforms, identify needs, and present service options while coordinating detailed itineraries and reservations with external providers.

This role emphasizes strong attention to detail, independent work, and clear communication, all within a flexible remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Communication skills

Independence

Digital tools

Tools

CRM systems

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. As a Customer Service Representative, you will handle client inquiries via email, phone, and online platforms, identify needs, and present service options while coordinating detailed itineraries and reservations with external providers.

This role emphasizes strong attention to detail, independent work, and clear communication, all within a flexible remote environment.