Remote Travel Concierge & Service Coordinator

Next Stop Travel; New Castle (DE); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on handling client inquiries, organizing service arrangements, and supporting coordination processes in a remote environment.

The position requires strong attention to detail, independent work abilities, and the capacity to manage multiple tasks while maintaining clear communication with clients and internal teams.

Qualifications

• Experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Ability to work remotely and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organization

Communication

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on handling client inquiries, organizing service arrangements, and supporting coordination processes in a remote environment.

The position requires strong attention to detail, independent work abilities, and the capacity to manage multiple tasks while maintaining clear communication with clients and internal teams.