Remote Travel Concierge & Reservations Specialist

Jones Express Travel; Clarksville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Jones ExpressTravel Agency USA, based in Ephrata, PA, seeks a Remote Travel Specialist to guide clients through their journeys, from planning to return home. You will assist with travel arrangements, respond to inquiries, and support with updates and problem-solving.

Enjoy exclusive perks, ongoing training, and the flexibility to work from anywhere with a team that values memorable travel experiences and client satisfaction.

Qualifications

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Travel knowledge

Detail oriented

Tech-savvy

Tools

Booking tools

Job description

Jones ExpressTravel Agency USA, based in Ephrata, PA, seeks a Remote Travel Specialist to guide clients through their journeys, from planning to return home. You will assist with travel arrangements, respond to inquiries, and support with updates and problem-solving.

Enjoy exclusive perks, ongoing training, and the flexibility to work from anywhere with a team that values memorable travel experiences and client satisfaction.