Remote Travel Concierge – Plan Global Vacations

AAA Club Alliance; Hartford (CT); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid parental leave

401k with company match

PTO first year

Paid holidays

Volunteer day

AAA Membership

Learning reimbursement

More benefits

Job summary

AAA Club Alliance is a fully remote, full-time Travel Contact Center role seeking an experienced Full-Service Travel Agent. You will plan and book domestic and international vacations, assist clients via phone, email, and chat, and leverage AAA benefits to tailor recommendations.

The position emphasizes accuracy, high service standards, and performance incentives in a dynamic remote environment. Ideal candidates have at least 2 years in leisure travel sales, solid knowledge of GDS and airline

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• 2+ years of leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and AAA benefits based on traveler needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in accordance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products.
• Meet sales and performance goals while delivering exceptional service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Communication

Customer service

Sales

Problem solving

Geography knowledge

Fast-paced environment

Ticketing/Exchanges

Education

High school diploma or equivalent

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Job description

AAA Club Alliance is a fully remote, full-time Travel Contact Center role seeking an experienced Full-Service Travel Agent. You will plan and book domestic and international vacations, assist clients via phone, email, and chat, and leverage AAA benefits to tailor recommendations.

The position emphasizes accuracy, high service standards, and performance incentives in a dynamic remote environment. Ideal candidates have at least 2 years in leisure travel sales, solid knowledge of GDS and airline