Remote Travel Agent | Plan Global Trips & Earn Incentives

AAA Club Alliance; Ohio; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision options

Paid training

Continual learning reimbursement

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. This role handles domestic and international itineraries via phone, email, and chat, delivering personalized vacations and top-notch service from a home office.

You’ll complete paid virtual training, meet sales targets, and enjoy benefits and incentives. A high school diploma and 2+ years in leisure travel sales are required, with familiarity in GDS and online booking tools.

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• The ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on traveler’s needs.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Communication

Customer service

Sales

Problem-solving

Time management

Education

High school diploma

Travel school graduates encouraged

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. This role handles domestic and international itineraries via phone, email, and chat, delivering personalized vacations and top-notch service from a home office.

You’ll complete paid virtual training, meet sales targets, and enjoy benefits and incentives. A high school diploma and 2+ years in leisure travel sales are required, with familiarity in GDS and online booking tools.