Remote Travel Planner & Concierge

AAA Club Alliance; Beryl (WV); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid virtual training

Monthly performance incentives

Remote work from home

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team, handling domestic and international bookings.

As a 100% work-from-home role, you will assist Members and non-Members via phone, email, and web chat, craft personalized itineraries, and promote AAA benefits while meeting sales goals. Competitive hourly pay with incentives and paid virtual training are provided.

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• At least 2 years of leisure travel sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Skills

Strong communication

Customer service

Sales

Problem-solving

Geography knowledge

Education

High school diploma or equivalent

Travel school graduates encouraged

Tools

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team, handling domestic and international bookings.

As a 100% work-from-home role, you will assist Members and non-Members via phone, email, and web chat, craft personalized itineraries, and promote AAA benefits while meeting sales goals. Competitive hourly pay with incentives and paid virtual training are provided.