Remote Travel Concierge — Luxury Booking Support

The Claros Travels; Oakland (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to industry-related perks and —

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients remotely from initial booking through post-trip follow-up, ensuring a seamless and personalized experience. This 100% remote role emphasizes hospitality and proactive communication to meet client expectations.

You will handle inquiries via phone, email, and chat, coordinate itineraries, provide destination info, and build lasting relationships through attentive service and timely problem-solving.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Booking systems

Multitasking

Customer service

Tools

CRM systems

Job description

The Claros Travel is seeking a Customer Service Representative to support clients remotely from initial booking through post-trip follow-up, ensuring a seamless and personalized experience. This 100% remote role emphasizes hospitality and proactive communication to meet client expectations.

You will handle inquiries via phone, email, and chat, coordinate itineraries, provide destination info, and build lasting relationships through attentive service and timely problem-solving.