Remote Travel Concierge — Customer Service Pro

The Claros Travels; San Francisco (CA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Discounts on industry services

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients from booking through post-trip follow-up in a fully remote, flexible schedule. In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, coordinate itineraries, and ensure a seamless, high-quality guest experience through empathy and clear communication.

This position suits detail-oriented, service-driven individuals with hospitality passion who excel at multitasking and

Qualifications

• Excellent verbal and written communication.
• Previous customer service experience preferred (travel/hospitality).
• Strong organizational skills and attention to detail.
• Comfortable using computers and digital communication tools.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes and cancellations.
• Provide accurate information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after journeys to ensure satisfaction.
• Address client questions with empathy and solutions-focused approach.
• Maintain accurate records and update booking systems as required.

Skills

Communication skills

Customer service

Attention to detail

Booking systems

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative to support clients from booking through post-trip follow-up in a fully remote, flexible schedule. In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, coordinate itineraries, and ensure a seamless, high-quality guest experience through empathy and clear communication.

This position suits detail-oriented, service-driven individuals with hospitality passion who excel at multitasking and