Remote Travel Concierge - Luxury Booking & Client Care

The Claros Travels; Atlanta (GA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Career growth

Travel perks and discounts

Training & development

Job summary

The Claros Travel is seeking a remote Customer Service Representative to support clients through every stage of their trips journey, from booking to post-trip follow-up. In this client-facing role, you will be the trusted contact, delivering a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences, with 100% remote work and

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

verbal and written communication

customer service experience

organizational skills

technology/computer savvy

multitasking

travel interest

Tools

Booking systems

CRM software

Digital communication tools

Job description

The Claros Travel is seeking a remote Customer Service Representative to support clients through every stage of their trips journey, from booking to post-trip follow-up. In this client-facing role, you will be the trusted contact, delivering a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences, with 100% remote work and