Remote Travel Concierge: Booking & Support

The Claros Travels; Bakersfield (CA); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Industry perks and discounts

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote role emphasizes hospitality, attention to detail, and proactive communication.

You will handle inquiries by phone, email, and messaging, assist with luxury bookings, and coordinate itineraries while maintaining accurate records.

Qualifications

• Previous customer service experience in travel or hospitality preferred.
• Strong communication and organizational skills.
• Proficient with computers and booking systems.
• Detail-oriented and empathetic.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist luxury and leisure bookings, including changes and cancellations.
• Provide information on destinations, services, and policies.
• Coordinate reservations and confirm itineraries.
• Proactively follow up with clients before and after journeys.
• Address questions with empathy and solutions-focused approach.
• Maintain records and update booking systems as required.

Skills

Communication skills

Travel industry experience

Organizational skills

Tech-savvy

Multitasking

Empathy

Tools

Booking platforms

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote role emphasizes hospitality, attention to detail, and proactive communication.

You will handle inquiries by phone, email, and messaging, assist with luxury bookings, and coordinate itineraries while maintaining accurate records.