Remote Travel Concierge — Luxury Booking Pro

The Claros Travels; Minneapolis (MN); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Career growth

Discounts

Training & support

Job summary

The Claros Travel is seeking a Customer Service Representative for a fully remote, flexible schedule role. You will guide clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience across channels.

The ideal candidate is detail-oriented, service-driven, and enjoys hospitality. Strong communication, organization, and comfort with booking systems are essential to support luxury and leisure reservations while maintaining high satisfaction.

Qualifications

• Previous customer service experience in travel or hospitality.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Comfort with booking systems and digital tools.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist clients with luxury and leisure bookings, including changes and cancellations.
• Provide accurate information on destinations, services, and policies.
• Coordinate reservation details and confirm itineraries.
• Proactively follow up with clients before and after journeys.
• Address questions with empathy and solutions-focused approach.
• Maintain accurate records and update booking platforms.

Skills

Customer service

Travel/hospitality experience

Communication skills

Organization

Job description

The Claros Travel is seeking a Customer Service Representative for a fully remote, flexible schedule role. You will guide clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience across channels.

The ideal candidate is detail-oriented, service-driven, and enjoys hospitality. Strong communication, organization, and comfort with booking systems are essential to support luxury and leisure reservations while maintaining high satisfaction.