Remote Travel Concierge — Luxury Trip Booking Pro

The Claros Travels; Washington (District of Columbia); A distancia; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Travel perks and industry discounts

Ongoing training and development

Descripción de la vacante

The Claros Travel in the United States seeks a Customer Service Representative (Remote) to support clients through every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer

Formación

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital tools.
• Reliable, proactive and able to manage multiple requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conocimientos

Verbal and written communication

Customer service experience

Organizational skills

Tech savvy / Booking systems

Multitasking / time management

Passion for travel

Herramientas

Booking systems

CRM software

Digital communication tools

Descripción del empleo

The Claros Travel in the United States seeks a Customer Service Representative (Remote) to support clients through every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips, hospitality, and delivering exceptional customer