Remote Travel Concierge for Luxury Bookings

The Claros Travels; Louisville (KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, delivering a seamless and personalized experience.

You’ll handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, provide destination information, and coordinate reservations with attention to detail. A hospitality mindset and strong communication are essential.

Qualifications

• Excellent verbal and written communication is essential.
• Experience in customer service, travel, hospitality, or service-related roles preferred.
• Detail-oriented with strong organizational skills.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Excellent communication

Customer service experience

Detail oriented

Tech-savvy

Multitasking

Hospitality mindset

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, delivering a seamless and personalized experience.

You’ll handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, provide destination information, and coordinate reservations with attention to detail. A hospitality mindset and strong communication are essential.