Remote Travel Concierge for Luxury & Leisure

The Claros Travels; Houston (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be a trusted point of contact, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote with opportunities for growth and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal & written communication

Customer service experience

Organizational skills

Tech-savvy

Multi-tasking

Travel interest

Tools

Booking systems

Digital communication tools

Job description

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be a trusted point of contact, ensuring a seamless, personalized experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. 100% remote with opportunities for growth and access to travel perks.