Remote Travel Concierge: Luxury Customer Experience

The Claros Travels; Aurora (CO); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Career growth

Perks & discounts

Ongoing training

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote position is ideal for detail-oriented professionals with a passion for hospitality, strong communication skills, and the ability to manage multiple client requests with empathy and efficiency.

In this role you will respond to inquiries, assist with bookings and changes, provide destination

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication

Customer service experience

Organizational skills

Booking systems

Multi-tasking

Hospitality mindset

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience. This remote position is ideal for detail-oriented professionals with a passion for hospitality, strong communication skills, and the ability to manage multiple client requests with empathy and efficiency.

In this role you will respond to inquiries, assist with bookings and changes, provide destination