Remote Travel Concierge | Customer Experience Specialist

The Claros Travels; Seattle (WA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Professional growth

Industry perks and discounts

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. In this remote role, you will respond to inquiries, assist with luxury and leisure bookings, and provide accurate information to ensure a seamless experience.

Ideal candidates are detail-oriented, service-driven, with strong communication and computer skills, and a genuine passion for hospitality.

Qualifications

• Excellent verbal and written communication skills required.
• Experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail needed.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication

Hospitality experience

Organizational skills

Computer proficiency

Reliable/proactive

Hospitality mindset

Tools

Booking systems

Job description

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout their journey, from initial booking to post-trip follow-up. In this remote role, you will respond to inquiries, assist with luxury and leisure bookings, and provide accurate information to ensure a seamless experience.

Ideal candidates are detail-oriented, service-driven, with strong communication and computer skills, and a genuine passion for hospitality.