Remote Travel Concierge & Client Experience

The Claros Travels; Arlington (TX); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Growth opportunities

Discounts on industry services

Ongoing training

Descripción de la vacante

The Claros Travel is seeking a Customer Service Representative to support clients through every stage of their journey, from initial booking to post-trip follow-up. This remote role emphasizes a seamless, personalized experience in hospitality.

You will be a trusted point of contact for luxury and leisure bookings with a strong focus on client satisfaction. The position suits detail-oriented, service-driven professionals who enjoy helping clients plan memorable experiences and thrive in a

Formación

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conocimientos

Communication skills

Customer service

Detail orientation

Booking systems

Multitasking

Hospitality mindset

Herramientas

CRM software

Booking platforms

Descripción del empleo

The Claros Travel is seeking a Customer Service Representative to support clients through every stage of their journey, from initial booking to post-trip follow-up. This remote role emphasizes a seamless, personalized experience in hospitality.

You will be a trusted point of contact for luxury and leisure bookings with a strong focus on client satisfaction. The position suits detail-oriented, service-driven professionals who enjoy helping clients plan memorable experiences and thrive in a