Remote Travel Concierge: Expert Client Support

Rudybtravel; Hawthorne (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks & discounts

Team training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. You will handle inquiries, bookings, changes, and follow-ups to ensure a seamless, high-quality experience.

The role emphasizes attention to detail, empathy, and a passion for travel in a client-facing capacity. Ideal candidates are service-driven, organized, and comfortable using multiple booking platforms to deliver personalised itineraries and resolve

Qualifications

• Excellent verbal and written communication, with a client-focused approach.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and meticulous attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and solutions.
• Maintain documentation and update booking systems as required.

Skills

Verbal & written communication

Customer service

Organization

Tech-savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. You will handle inquiries, bookings, changes, and follow-ups to ensure a seamless, high-quality experience.

The role emphasizes attention to detail, empathy, and a passion for travel in a client-facing capacity. Ideal candidates are service-driven, organized, and comfortable using multiple booking platforms to deliver personalised itineraries and resolve