Remote Travel Concierge | Customer Experience Specialist

Rudybtravel; Overland Park (KS); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. As a client-facing advisor, you will handle bookings, changes, and post-trip follow-up, delivering a personalized, high-quality experience from initial contact to completion.

The role emphasizes empathy, organization, and the ability to manage multiple inquiries while providing accurate information and exceptional service.

Qualifications

• Excellent verbal and written communication is required.
• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong organizational skills and attention to detail are essential.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal & written communication

Customer service experience

Organizational skills

Tech-savvy booking systems

Multitasking

Travel enthusiasm

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. As a client-facing advisor, you will handle bookings, changes, and post-trip follow-up, delivering a personalized, high-quality experience from initial contact to completion.

The role emphasizes empathy, organization, and the ability to manage multiple inquiries while providing accurate information and exceptional service.