Remote Travel Concierge & Client Support

Rudybtravel; City of Rochester (NY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Travel perks & discounts

Supportive team culture and training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be a trusted contact from initial booking through post-trip follow-up, delivering a seamless and high-quality experience.

The role emphasizes attention to detail, service orientation, and passion for travel. Ideal candidates are comfortable with technology and can manage multiple requests while maintaining a client-first approach.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Multitasking

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be a trusted contact from initial booking through post-trip follow-up, delivering a seamless and high-quality experience.

The role emphasizes attention to detail, service orientation, and passion for travel. Ideal candidates are comfortable with technology and can manage multiple requests while maintaining a client-first approach.