Remote Travel Concierge & Customer Support

Rudybtravel; Camden (NJ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Career growth opportunities

Access to travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

In this client-facing role, you will handle inquiries, changes, cancellations, and special requests with empathy and professionalism. Join a team focused on exceptional service, hospitality, and travel industry discounts.

Qualifications

• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail are essential.
• Ability to learn and navigate new booking platforms and technology.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Tech proficiency

Multitasking

Travel enthusiasm

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.

In this client-facing role, you will handle inquiries, changes, cancellations, and special requests with empathy and professionalism. Join a team focused on exceptional service, hospitality, and travel industry discounts.