Remote Travel Concierge - Booking & Support

Rudybtravel; Evanston (IL); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Travel perks and discounts

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will act as the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

This client-facing role suits detail-oriented, service-driven individuals who are passionate about travel and hospitality, with a focus on delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills are required.
• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Detail oriented

Tech-savvy

Multitasking

Travel enthusiasm

Tools

CRM systems

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will act as the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

This client-facing role suits detail-oriented, service-driven individuals who are passionate about travel and hospitality, with a focus on delivering exceptional customer experiences.