Remote Travel Concierge — Expert Client Booking & Support

Rudybtravel; Johns Creek (GA); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Travel perks and discounts

Professional growth and training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience. This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.

Responsibilities include handling inquiries via phone, email, and messaging, assisting with luxury and leisure bookings, and maintaining accurate documentation in the booking

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer service

Organizational skills

Tech proficiency

Reliability

Travel enthusiasm

Tools

Booking systems

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up, ensuring a seamless and high-quality experience. This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel and hospitality.

Responsibilities include handling inquiries via phone, email, and messaging, assisting with luxury and leisure bookings, and maintaining accurate documentation in the booking