Remote Travel Concierge | Expert Customer Service

Rudybtravel; Portland (ME); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel perks and discounts

Career growth opportunities

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. In this client-facing role, you will be a trusted contact delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel and hospitality, with opportunities for growth, travel perks, and ongoing training in a supportive team environment.

Qualifications

• Experience in customer service, preferably travel/hospitality.
• Strong communication, both verbal and written.
• Detail-oriented and organized with punctual follow-ups.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide destination information and agency policies clearly.
• Confirm itineraries and coordinate booking details.
• Follow up with clients before and after travel to ensure satisfaction.
• Handle client concerns with empathy and professional problem-solving.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech-savvy / quick learner

Multitasking / time management

Genuine interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. In this client-facing role, you will be a trusted contact delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel and hospitality, with opportunities for growth, travel perks, and ongoing training in a supportive team environment.