Remote Travel Concierge & Booking Specialist

Rudybtravel; Janesville (WI); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be a trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This role suits someone detail-oriented, service-driven, and passionate about travel and hospitality. In this client-facing role, you will respond to inquiries, assist with bookings, provide destination information, and

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Technology proficiency

Multi-tasking

Travel enthusiasm

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be a trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

This role suits someone detail-oriented, service-driven, and passionate about travel and hospitality. In this client-facing role, you will respond to inquiries, assist with bookings, provide destination information, and