Remote Travel Concierge & Customer Support

Elevationtravelpartners; Fargo (ND); Remote; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The ideal candidate should demonstrate a friendly and professional communication style, and have customer support experience.

This role is essential in answering questions, managing requests, and helping travelers feel confident and prepared. Responsibilities include assisting via email, chat, and phone, as well as providing information regarding destinations and travel guidelines.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Friendly communication style

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The ideal candidate should demonstrate a friendly and professional communication style, and have customer support experience.

This role is essential in answering questions, managing requests, and helping travelers feel confident and prepared. Responsibilities include assisting via email, chat, and phone, as well as providing information regarding destinations and travel guidelines.