Remote Travel Concierge | Customer Experience & Bookings

manatal-264; Los Angeles (CA); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich seeks a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will handle inquiries, bookings, changes, and cancellations with a focus on accuracy and client satisfaction. Strong communication and independence in a remote setting are essential for success.

Qualifications

• Excellent written and verbal communication.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent communication

Customer service experience

Tech-savvy with booking systems/CRM

Strong organizational skills

Independent remote work

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich seeks a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will handle inquiries, bookings, changes, and cancellations with a focus on accuracy and client satisfaction. Strong communication and independence in a remote setting are essential for success.