Remote Travel Concierge—Client Experience Specialist

manatal-264; Seattle (WA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks and discounts

Training and team support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The role is remote, ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

The position emphasizes responding to inquiries, booking support, and providing accurate travel information while maintaining client records and ensuring satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organization

Tech-savvy

Remote work

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. The role is remote, ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

The position emphasizes responding to inquiries, booking support, and providing accurate travel information while maintaining client records and ensuring satisfaction.