Remote Travel Concierge & Coordination Specialist

Next Stop Travel; Seaford (DE); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires detail orientation and the ability to manage multiple tasks in a remote environment, with training and ongoing support provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Strong organizational skills

Communication skills

Independent work

Digital tools proficiency

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires detail orientation and the ability to manage multiple tasks in a remote environment, with training and ongoing support provided.