Remote Travel Concierge & Client Experience Specialist

The Claros Travels; Chicago (IL); A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Professional growth within the company

Travel perks and industry discounts

Ongoing training and development

Descripción de la vacante

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, delivering a seamless, personalized travel experience.

In this client-facing role, you will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, verify itineraries, coordinate details, and ensure accuracy and satisfaction for every traveler.

Formación

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conocimientos

Verbal communication

Written communication

Customer service experience

Organizational skills

Technology & booking systems

Multi-client management

Travel interest

Descripción del empleo

The Claros Travel is seeking a Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, delivering a seamless, personalized travel experience.

In this client-facing role, you will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, verify itineraries, coordinate details, and ensure accuracy and satisfaction for every traveler.