Remote Travel Concierge & Support Specialist

The Claros Travels; Miami (FL); Teletrabalho; USD 42 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Resumo da oferta

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with strong communication, organizational, and tech skills.

Qualificações

• Excellent verbal and written communication skills.
• Previous customer service experience in travel, hospitality, or service roles.
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Conhecimentos

Verbal & written comms

Customer service experience

Organizational skills

Tech proficiency

Multitasking

Interest in travel

Ferramentas

Booking systems

Descrição da oferta de emprego

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with strong communication, organizational, and tech skills.