Remote Travel Client Support Pro

Kopp Travels; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth within the agency

Supportive team environment with ongoing training

Job summary

Kopp Travels is seeking a reliable and service-driven Travel Client Support Specialist to support clients throughout their travel journey. This remote role emphasizes helping people and ensuring satisfaction from booking to returning home.

The ideal candidate should have excellent communication skills, customer service experience, and a passion for travel. Opportunities for growth within the agency and travel perks are included.

Qualifications

• Customer service experience (travel or hospitality experience is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized, dependable, and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels is seeking a reliable and service-driven Travel Client Support Specialist to support clients throughout their travel journey. This remote role emphasizes helping people and ensuring satisfaction from booking to returning home.

The ideal candidate should have excellent communication skills, customer service experience, and a passion for travel. Opportunities for growth within the agency and travel perks are included.