Remote Travel Support Concierge

Kopp Travels; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Ongoing training

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from the moment they book until they return home. This role suits someone who enjoys helping people, pays attention to detail, and loves travel.

You will respond to inquiries, help with bookings and changes, and provide accurate destination information while upholding agency policies and high service standards.

Qualifications

• Clear and professional communication skills, both written and oral.
• Experience in customer service, travel or hospitality is a plus but not required.
• Strong attention to detail and organized approach to tasks.
• Comfortable using new booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent communication

Customer service experience

Detail-oriented

Tech-savvy

Travel passion

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from the moment they book until they return home. This role suits someone who enjoys helping people, pays attention to detail, and loves travel.

You will respond to inquiries, help with bookings and changes, and provide accurate destination information while upholding agency policies and high service standards.