Remote Travel Experience Specialist

Kopp Travels; Atlanta (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks & discounts

Training and growth

Job summary

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. Join a supportive team with ongoing training, travel perks, and exclusive industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Communication skills

Customer service

Organized

Tech-savvy

Travel passion

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. Join a supportive team with ongoing training, travel perks, and exclusive industry discounts.