Remote Travel Care Coordinator - Planning & Client Support

Excitingtravelnow; Barnegat Light (NJ); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. The role emphasizes timely responses, accurate information, and proactive care before, during, and after trips.

You will work remotely with a service-focused team, handling inquiries, coordinating itineraries, and maintaining detailed records to ensure high client satisfaction and adherence to established procedures.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Strong customer service

Relationship-building

Detail-oriented

Self-directed

Remote work experience

Travel interest

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. The role emphasizes timely responses, accurate information, and proactive care before, during, and after trips.

You will work remotely with a service-focused team, handling inquiries, coordinating itineraries, and maintaining detailed records to ensure high client satisfaction and adherence to established procedures.