Remote Travel Care Coordinator

Excitingtravelnow; Alton (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator who guides travelers through planning, delivers attentive support, and builds positive client relationships. You will help steer itineraries, answer inquiries, and ensure a smooth planning process from start to finish.

This role emphasizes remote work, strong attention to detail, proactive follow-up, and collaboration with the planning team to maintain high service standards.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel‑related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow‑up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Sales support

Administration

Learning new systems

Travel interest

Tools

Online platforms

Job description

Excitingtravelnow is seeking a Customer Care Coordinator who guides travelers through planning, delivers attentive support, and builds positive client relationships. You will help steer itineraries, answer inquiries, and ensure a smooth planning process from start to finish.

This role emphasizes remote work, strong attention to detail, proactive follow-up, and collaboration with the planning team to maintain high service standards.